Privacy Policy


We need to store information about current subscribers in order to fulfil our contractual requirements to you and grant you access to restricted content on the Website.

If you are a subscriber (including a subscriber on a trial basis), your personal information (such as your name, email address and other contact details) will be used to enable us to verify that you are a subscriber and to deliver any restricted content on the Website to you.

We also request personal information from you when you contact us with subscription management queries, technical problems, to comment on the Website, or when you ask for information about how to use the products and/or services made available on the Website. Personal information submitted by you via the contact us page will not be added to our customer databases and we request it simply so that we can respond to you about your query. Statistics regarding the types of queries submitted to us via the contact us page may be collated by us in aggregate form so that we can effectively monitor the Website and improve levels of service.


What information we collect, use, and why.

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details
  • Addresses
  • Purchase or account history
  • Payment details (including card or bank information for transfers and direct debits)

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details
  • Addresses
  • Payment details (including card or bank information for transfers and direct debits)
  • Purchase history
  • Account information, including registration details

We collect or use the following personal information for dealing with queries, complaints or claims

  • Names and contact details
  • Address
  • Payment details
  • Account information
  • Purchase or service history

Lawful bases and data protection rights

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Our legitimate interest in collecting personal information, such as users' names, work addresses, and work email addresses, is to facilitate account creation and secure login to the site, enabling users to access our services. This information is also required for invoicing purposes and for sending necessary, non-marketing correspondence related to the services provided. We ensure that the collection and use of this data is proportionate, with the benefits of providing a streamlined, efficient service outweighing any potential risks or impacts on the individuals involved. We do not prioritize our needs above the privacy and security of users' personal information.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
    • Our legitimate interest in collecting personal information for dealing with queries, complaints, or claims is to ensure timely and effective responses to customer concerns, facilitate resolution, and maintain a record of communications for quality assurance and legal purposes. This information allows us to investigate issues thoroughly, provide tailored support, and fulfill our obligations to resolve complaints or process claims in accordance with legal and contractual requirements. The benefits of collecting and using this data to provide a high standard of customer service outweigh any potential risks, as we handle the information responsibly and ensure that the customer's interests are safeguarded throughout the process.

Where we get personal information from

  • Directly from you

Who we share information with

Data Processors

Amazon Web Services

This data processor does the following activities for us: Email provider

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: Amazon Web Services
Category of recipient: Email provider
Country the personal information is sent to: Ireland
How the transfer complies with UK data protection law: The country or sector has a UK data bridge (also known as Adequacy Regulations)

Use of cookies

Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer. These cookies allow us to distinguish you from other users of the website which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

Our cookies
We use only browser-session cookies on our website.

  • we use sessionid to validate authenticated users sessions, to track users as they navigate the website and to administer the website.
  • we use csrftoken to prevent fraud and improve the security of the website.

Analytics cookies
We use Google Analytics to analyse the use of our website.
Our analytics service provider generates statistical and other information about website use by means of cookies.
The analytics cookies used by our website have the following names: [_ga, _gat, __utma, __utmc and __utmz].
The information generated relating to our website is used to create reports about the use of our website. Our analytics service provider's privacy policy is available at http://www.google.com/policies/privacy/.